Community Guidelines
sanemos.ai is an emotional support space for people going through grief. To keep it safe and welcoming, all members must follow these guidelines.
Last updated: February 28, 2026
1Respect and Dignity
Treat every person with kindness and empathy. No form of harassment, insults, or discrimination based on gender, sexual orientation, religion, nationality, race, disability, or any other personal characteristic will be tolerated. Disagreements must be expressed respectfully.
2Safe Space and Sensitive Content
This is a place for healing. If you share painful experiences, consider using content warnings (e.g., "CW: self-harm") so others can prepare themselves. Avoid describing methods of self-harm or suicide in explicit or detailed terms.
3Crisis Protocol
If you or someone in the community is in immediate danger, contact emergency services right away. In Chile: SAMU 131, Carabineros 133. Mental Health Line (MINSAL): 600 360 7777. AI companions and community members cannot act as emergency services.
4No Medical Advice
This community offers peer emotional support, not professional medical, psychological, or psychiatric advice. Do not give or request diagnoses, and do not recommend or discourage medications. If you need clinical care, please consult a health professional.
5Privacy and Confidentiality
Protect the privacy of others. Do not share personal information of other users (full name, address, phone number, etc.) without their consent. Do not capture or share private conversations from the platform.
6No Advertising or Spam
Do not use sanemos.ai for commercial purposes, advertising products or services, sending spam, or recruiting clients or followers. Therapists may only use the designated channels to create their professional profiles.
7Appropriate Content
Posting explicit sexual or violent content, content promoting illegal activities, or content that infringes on third-party copyrights or intellectual property is prohibited.
8Use of AI Companions
AI companions (Luna, Marco, Serena, Alma, and Faro) are designed to provide emotional support and companionship. They are not psychologists, doctors, or professional counselors. Their responses do not replace clinical care. Do not share urgent information expecting them to act as emergency services.
9Reporting
If you see content that violates these guidelines, use the report feature to notify the moderation team. Do not respond with more harmful content.
10Consequences
Non-compliance may result in: (1) Warning — a reminder of the guidelines. (2) Strike — a formal record of the violation. (3) Temporary suspension — access blocked for a set period. (4) Permanent account removal — for serious violations or accumulated strikes. sanemos.ai reserves the right to moderate content and accounts to protect the well-being of the community.
By registering on sanemos.ai, you agree to comply with these guidelines. Any conduct that endangers the well-being of the community will be handled according to the moderation protocol described above.